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FAQs/Shipping/return policies
We would like to keep our customers as informed as possible. Please email us if you have any unanswered questions, shop@elizabethartis.com
What are your shipping policies?
All of our orders ship from Southern California with a lead time of 1 to 3 business days. Orders are shipped via USPS, standard shipping is 2 to 7 business days.
What is your return policy?
We proudly stand behind the quality of our candles and wish each of our customers love them as much as we do.
If you would like to return your order please follow our policy:
1. Your item must be unused and in its original condition and packaging.
2. You must provide an order receipt.
3. You must contact us within 14 days of delivery.
5. You are responsible for return shipping costs; be sure to package your order securely. Refunds pending inspection and will not be issued to items returned damaged, used or parts missing.
Can I exchange my order?
If applicable, we replace items that are proven defective, or that were damaged through shipping.
How can I safely use your candles?
Before lighting our candles, please read and follow the WARNING LABEL located at the bottom of your candle.
Warning label reads:
Place on heat safe surface.
Container will be hot when candle is lit.
Discontinue use when less than 1/4" of wax remains.
Burn for no more than four hours at a time.
Burn within sight.
Keep away from things that catch fire.
Keep away from children and pets.
Do your candles contain any harmful ingredients?
All of our candles are hand poured in Southern California with premium coconut and soy wax, and 100% Cotton Wicks. We adhere to the highest regulatory standards, proudly providing our customers with Eco-logically sound and sustainable candles.
NO ANIMAL TESTING.
All of our candles are also:
Dye FREE!
Zinc FREE!
Phthalate FREE!
Parabin FREE!
Sulfate FREE!